ku89's Privacy Policy — Your Information Is Our Responsibility

1. What Information Is Collected

ku89 collects various types of information to provide its services. This information is mainly divided into two categories: information you provide directly, and information collected automatically while you use the service.

a) Personally Identifiable Information

• Full name and date of birth
• Email address and contact details
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• National ID or passport information (when identity verification is required)
• Address and geographic location

b) Automatically Collected Information

• IP address and device identifier
• Browser type and operating system information
• Pages visited, click patterns, and session duration
• Information collected through cookies and similar technologies

c) Transaction-Related Information

• Deposit and withdrawal history
• Details of betting and gaming activity
• Records of bonus and promotion usage

2. How Information Is Collected

ku89 collects your information in the following ways:

• Registration Process: Information you fill in directly on the form when opening an account.
• KYC Verification: Documents required to confirm your identity and age.
• Financial Transactions: Information received from payment services during deposits or withdrawals.
• Customer Support: Information you share through live chat or email.
• Automatic Tracking: Through cookies, log files, and web beacons.

We always collect information in a fair and transparent manner and do not collect any information beyond what is necessary.

3. Purpose of Using Information

Collected information is used only for specific and legitimate purposes. ku89 uses your information for the following reasons:

a) Service Delivery and Operations

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing betting and gaming services without interruption
• Applying relevant bonuses and promotions

b) Identity Verification and Security

• Confirming your age and identity (age 21+ is mandatory)
• Preventing fraud, money laundering, and illegal activities
• Detecting multiple accounts and suspicious activity

c) Communication and Customer Support

• Sending important account notifications
• Providing 24/7 live chat and email support in Bengali
• Informing you about relevant offers based on your preferences

d) Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Supporting the development of new services and features

4. Information Storage and Security

ku89 uses industry-standard technologies and practices to ensure the security of your personal information.

Technical Security Measures

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Data is stored in protected data centers.
• Access Control: Only authorized staff can access the necessary information.
• Regular Audits: Security measures are regularly reviewed and updated.

Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide the service. Some information may be kept for a set period to meet legal obligations. Unnecessary information is deleted after a request to close an account is received.

5. Sharing Information with Third Parties

ku89 does not sell, rent, or improperly transfer your personal information to any unrelated third party. However, information may be shared in a limited way in the following cases:

a) Service Provider Partners

Only the information necessary to provide the service is shared with payment processors (bKash, Nagad, Rocket, bank transfers), technology support providers, and game suppliers. These partners are bound by strict confidentiality agreements.

b) Legal Obligations

We may be required to provide information in order to comply with applicable laws in Bangladesh, court orders, or directives from regulatory authorities.

c) Business Changes at the Company

If there is a change in the business ownership or structure of ku89, user information may be transferred to the new owner as part of that change — however, the terms of this policy will remain in effect.

6. Cookies and Tracking Technologies

The ku89 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

Types of Cookies

• Essential Cookies: Necessary for the core functionality of the website — login sessions, security tokens, and so on.
• Functional Cookies: Remember your preferences and settings, such as language and theme.
• Analytics Cookies: Used to analyze website traffic and user behavior.

Cookie Controls

You can control or disable cookies from your browser settings. However, disabling certain cookies may cause some website features to not work properly.

7. Your Rights and Choices

As a user of ku89, you have the following rights regarding your personal information:

Right to Access Information

You can ask us at any time what information we are storing about you. If you make a request through customer support, we will let you know within a reasonable time.

Right to Correct Information

If your account contains incorrect or incomplete information, you can request a correction. This can be done through account settings or customer support.

Right to Delete Information

Unless there is a legal obligation, you can request to close your account and have your information deleted. However, records of financial transactions may be kept for a set period for regulatory reasons.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. However, it is not possible to stop sending important notifications related to your account.

8. Protection of Minors

ku89 strictly provides services only to those who are 21 years of age or older. We do not knowingly collect any information from anyone under the age of 21.

Age verification is mandatory at the time of registration, and KYC verification is carried out in suspicious cases. If we confirm that information from a minor has been collected, that account will be closed immediately and the related information will be deleted.

9. Third-Party Links

The ku89 website may sometimes contain references to third-party websites. These external sites have their own privacy policies over which ku89 has no control. We are not responsible for the privacy of your information on these third-party sites.

You are advised to read the privacy policy of any external site before visiting it through a link.

10. Changes to the Policy

ku89 reserves the right to change, add to, or revise this privacy policy at any time. In the case of any significant change:

• A notice will be published on the website.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, registered email addresses may be notified.

If you continue to use ku89 after changes are made, you will be considered to have agreed to the new policy. You are therefore advised to visit this page regularly.